Home Care Packages

Living a full and happy life at home

home care packages

Our Home Care Package services help elderly and younger disabled people to remain living in their own homes, surrounded by their family and friends and remain connected to their community. They are funded by the Australian Government.

Bromilow Community Care has been providing flexible Home Care Packages that are tailored to each client’s individual needs since 1995. We are proud of the services we provide to our clients, because they not only enhance the quality of their lives, but they also help them to live life on their own terms.

Home Care Services

Our Home Care Packages are customised to suit your individual needs. This means that you can mix and match your services to achieve a combination that suits your needs and lifestyle, maintaining your independence and empowering you to take control of your life.

The following are just some of the services that can be included in the Home Care Package:

  • Bathing, showering or personal hygiene
  • Home and garden services
  • Medication monitoring
  • Meal preparation
  • In-home respite
  • Social support
  • Allied health
  • Transport
  • Shopping
  • Laundry
  • Cleaning
  • Nursing

Eligibility and Access

To receive a Home Care Package, an Aged Care Assessment Team (ACAT) must assess each potential client and this assessment is FREE. Home Care Packages start at Level 1 for people who need minimal support, up to Level 4 for people with higher support needs.

Once approved for a Home Care Package, you will be placed in a national queue and assigned a Home Care Package when one becomes available. You will be notified by post when you are assigned a package, but while you are waiting, we can often provide your services using other funding streams.

To start the process, please contact My Aged Care to organise an assessment. You can also phone them on 1800 200 422 or we can make a referral on your behalf – just pick up the phone and give us a call.

As an added note, if you already have a Home Care Package with another Home Care Provider, but you are not satisfied with their services, you can ask Bromilow to take over your care. Give us a call and experience the Bromilow difference!


Coordination Options and Pricing

At Bromilow, what you pay is entirely up to you. If the services you want can be paid for using the funding provided by the Home Care Package alone, we won’t ask you to pay a fee at all. If you are required to pay a fee however, the maximum fee a full pensioner will be asked to contribute is around $73 per week.

Part-pensioners and self-funded retirees may be asked to pay a means-tested contribution, and a fee estimator on the My Aged Care website can be used to estimate this fee, so there are no hidden surprises.

Always, remember that whatever role you would like to play in managing your Home Care Package, we have a transparent service model to suit your needs.

We appreciate that some of our clients choose to have Bromilow take care of all their package coordination needs, while others choose to play a more active role. To accommodate this flexibility, we offer three levels of coordination support, all providing a consistent quality of service with no hidden fees:


This level is for clients who want  to take control and coordinate their own service requirements and includes:

  • A 12 monthly review of your services
  • Access to additional fee-for-service coordination (if required)
  • No establishment or setup fees
  • Access to the tools you need to manage your own services


Our Partially-supported option is for clients who do not want the full burden of coordinating their own services and includes:

  • Up to 3 hours of direct access to a dedicated Service Coordinator each month to help manage your services
  • A regular review of your services


This level is a full-service package offering the support and guidance required to remain living at home for as long as possible and includes:

  • Unlimited direct access to a dedicated Service Coordinator
  • Unlimited setup and ongoing management of brokerage agreements
  • A regular review of your services
  • Assistance finding respite care
  • Aged care navigation assistance
  • Funding maximisation guidance

Exit Fee

Bromilow do not charge an exit fee. So you can try us without risking your accumulated funding!

Coordination Options

Home Care Budget

Home Care Packages are delivered based on an agreed budget; however you decide how your funding is best spent to support your goal of living independently at home.

We manage the income and expenditure of each client’s account and report back to them with regular statements. If our clients need help with their accounts, our nurses and case managers are ready to assist – simply give us a call.

We utilise an online budget calculator and can quickly help you to develop a home care budget that identifies the services available to you or assist you to compare your current home care providers with our services.


Why Choose Bromilow?

Locally owned and operated
customer service
Good old-fashioned customer service
familiar carers
Familiar carers at a familiar time
Flexible and transparent fee structure
dementia care specialists
Dementia care specialists
Learn More

Have a Question?

Contact our friendly team today on 07 5445 5676 or alternatively complete the contact form below and we will call you back.

“If you want better… get Bromilow”

What Our Clients Say

I appreciate all the kindness, efficiency and goodwill that is the hallmark of your organisation. Thank you Mrs S
I would like to take this opportunity to thank you and your staff for their total dedication in assisting my husband in every way – which in turn gave me piece of mind. Mrs. M
I wish to convey our appreciation of your team of carers who care for us in our home in Caloundra. They gave us empathy, quality care and assistance constantly to both my husband and self. Paul – you are to be commended on your team; they are marvellous. Mr. & Mrs. W
To M and all the girls who helped look after Mum, I would like to say a very big thank you for the last 8 years, but most especially the last few weeks. It was very much appreciated. Ms. T
I appreciate all you do for me and the way you do it. It feels like friends visiting, not just workers. Ms. I
Many thanks for your service. We found the break to be very beneficial (although too short!). The attention of your staff, which went beyond the call of duty, is much appreciated and we will not hesitate to call on Bromilow again. Mr. W
Bromilow Home Support Services has provided my mother with a team of excellent, dedicated carers who understood the frailty of a fiercely independent old lady losing her grip on reality. Thank you. Mrs. S
To management and staff at Bromilow: more especially the ones that came personally and gave their care and attention. Words will never express my heartfelt thanks for all this. Each of you will forever have a special place in my heart. Mr. T
My most sincere gratitude for your generous heartedness towards me. Assistance during this vulnerable time when I felt very alone in my incapacitation has been invaluable to me. Mrs. R
As you know our mother passed away last month. A special thanks to the two Michelles who helped her out. They were both a credit to your company. Thanking you. Mr. B
Your carer AM is wonderful with my husband, in the way she interacts with him and the meaningful activities she engages him in. Mrs. N
I want to compliment CG – she went the extra mile on the weekend for me. She helped me get ready for church and she fussed over me and made me feel special. Mr. T
I want to thank you for sending L to assist us - she is absolutely amazing. She is a lovely woman who is very efficient. She just comes into our home and gets on with her work. She is so delightful and we are very happy with her. Mr. & Mrs. R
I must commend Kerry to you. She was here today and did a wonderful job of looking after dad, making some delicious chicken curry, a tasty coffee cake, and some rissoles! She is very competent, especially when it comes to cooking! Mum’s very glad we have her. Mrs. S
All your ‘girls’ are lovely. But I do want to commend H’s congeniality and helpfulness. She has exhibited initiative and resourcefulness within her natural caring manner, consistently and with grace. Mrs. R
To all the wonderful Bromilow staff – we would like to thank you for all your input into Dad’s and our lives over the last few months. Thank you for your support and encouragement. Although those months were often difficult, your girls coming in was a highlight for Dad and brought him joy at often depressing moments for him. And we are so grateful for the breaks we were able to take and the listening ears that you offered. Ms. D & Ms. B
We wish to thank you for the wonderful service we are getting at this time. We really appreciate it and find Jackie to be lovely and kind and a hard worker who is doing a great job. Mr. & Mrs. W
We want to thank you, your staff and all the friendly, helpful and efficient ladies who look after us. We look forward each day to their arrival when they brighten up our day. Mr. & Mrs. H
My most sincere gratitude for your generous heartedness towards me. Assistance during this vulnerable time when I felt very alone in my incapacitation has been invaluable to me. Mrs. R
Thank you all for the wonderful service you provide. I would certainly recommend you to anyone needing support. Mrs. S
Just a note to say thank you for providing me with such good personal carers on our recent holiday. Both staff were excellent in the care they gave, which made for a most relaxing time away for us. Mr D
I am extremely grateful to Bromilow and the entire North team for the outstanding work they do. The girls are fantastic and the respite services provided have increased my quality of life dramatically. I was experiencing extreme carer strain until services were implemented - Bromilow has made all the difference. Mrs. M