Collection of Information
In order to use the Bromilow Home Support Services website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Bromilow Home Support Services is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collected Information
Any details collected from Bromilow Home Support Services customers are required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Payment Gateway Security
Bromilow Home Support Services uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this Website using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Bromilow Home Support Services or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Bromilow Home Support Services.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Bromilow Home Support Services uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists.
Bromilow Home Support Services may at its discretion use other third parties to provide essential services on our Website or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Bromilow Home Support Services does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Bromilow Home Support Services Website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of bromilow.com.au
What Are Cookies?
Cookies are small text files stored on your computer by your web browser at the request of a site you’re viewing. This allows the site you’re viewing to remember things about you, such as your preferences and history or to keep you logged in.
Cookies may be stored on your computer for a short time (such as only while your browser is open) or for an extended period of time, even years. Cookies not set by this site will not be accessible to us.
Our Cookie Usage
- Registration and maintaining your preferences. This includes ensuring that you can stay logged in and keeping the site in the language or appearance that you requested.
- Analytics. This allows us to determine how people are using the site and improve it.
- Advertising cookies (possibly third-party). If this site displays advertising, cookies may be set by the advertisers to determine who has viewed an ad or similar things. These cookies may be set by third parties, in which case this site has no ability to read or write these cookies.
- Inbound Marketing (possibly third-party). This allows us to monitor who is using our website and provide targeted relevant information to the user if requested.
- Other third-party cookies for things like Facebook or Twitter sharing. These cookies will generally be set by the third-party independently, so this site will have no ability to access them.
Additional Cookies And Those Set By Third Parties
Additional cookies may be set during the use of the site to remember information as certain actions are being performed, or remembering certain preferences.
Other cookies may be set by third party service providers which may provide information such as tracking anonymously which users are visiting the site, or set by content embedded into some pages, such as YouTube or other media service providers.
Managing your cookies and cookie preferences must be done from within your browser’s options/preferences. Here is a list of guides on how to do this for popular browser software:
- Microsoft Internet Explorer
- Microsoft Edge
- Mozilla Firefox
- Google Chrome
- Safari for macOS
- Safari for iOS
More Information About Cookies
To learn more about cookies, and find more information about blocking certain types of cookies, please visit the ICO website Cookies page.