Flexible, responsive, affordable and innovative support

Privacy Policy

Privacy Policy

Bromilow Home Support Services regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Bromilow Home Support Services online users, and conforms to Internet privacy standards.

Collection of Information

In order to use the Bromilow Home Support Services website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Bromilow Home Support Services is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from Bromilow Home Support Services customers are required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Payment Gateway Security

Bromilow Home Support Services uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this Website using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by Bromilow Home Support Services or any outside party.

All transactions are performed under 128 Bit SSL Certificate.

All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

eWAY is an authorised third party processor for all the major Australian banks.

eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Bromilow Home Support Services.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Bromilow Home Support Services uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists.

Third Parties

Bromilow Home Support Services may at its discretion use other third parties to provide essential services on our Website or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Bromilow Home Support Services does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Bromilow Home Support Services Website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of bromilow.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Bromilow Home Support Services Pty Ltd

ABN: 18 148 537 506

Phone: (07) 5445 5676

Fax: (07) 5477 1636

Email: info@bromilow.com.au

Address: 15/102 Burnett Street

BUDERIM QLD 4556

Australia

For more information call us today on 07 5445 5676 or

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Support Services

Affordable and Innovative Care

  • Personal Care
  • In-Home Respite Care
  • Household Care
  • Subsidised Services
  • Assistive Technology

What our clients say

Thank you all for the wonderful service you provide. I would certainly recommend you to anyone needing support.
Mrs. S
Just a note to say thank you for providing me with such good personal carers on our recent holiday. Both staff were excellent in the care they gave, which made for a most relaxing time away for us.
Mr D
As you know our mother passed away last month. A special thanks to the two Michelles who helped her out. They were both a credit to your company. Thanking you.
Mr. B
My most sincere gratitude for your generous heartedness towards me. Assistance during this vulnerable time when I felt very alone in my incapacitation has been invaluable to me.
Mrs. R
We wish to thank you for the wonderful service we are getting at this time. We really appreciate it and find Jackie to be lovely and kind and a hard worker who is doing a great job.
Mr. & Mrs. W
We want to thank you, your staff and all the friendly, helpful and efficient ladies who look after us. We look forward each day to their arrival when they brighten up our day.
Mr. & Mrs. H
To all the wonderful Bromilow staff – we would like to thank you for all your input into Dad’s and our lives over the last few months. Thank you for your support and encouragement. Although those months were often difficult, your girls coming in was a highlight for Dad and brought him joy at often depressing moments for him. And we are so grateful for the breaks we were able to take and the listening ears that you offered.
Ms. D & Ms. B
We wish to thank you for the wonderful service we are getting at this time. We really appreciate it and find Jackie to be lovely and kind and a hard worker who is doing a great job.
Mr. & Mrs. W
We want to thank you, your staff and all the friendly, helpful and efficient ladies who look after us. We look forward each day to their arrival when they brighten up our day.
Mr. & Mrs. H
I want to thank you for sending L to assist us - she is absolutely amazing. She is a lovely woman who is very efficient. She just comes into our home and gets on with her work. She is so delightful and we are very happy with her.
Mr. & Mrs. R
I must commend Kerry to you. She was here today and did a wonderful job of looking after dad, making some delicious chicken curry, a tasty coffee cake, and some rissoles! She is very competent, especially when it comes to cooking! Mum’s very glad we have her.
Mrs. S
All your ‘girls’ are lovely. But I do want to commend H’s congeniality and helpfulness. She has exhibited initiative and resourcefulness within her natural caring manner, consistently and with grace.
Mrs. R
I want to compliment CG – she went the extra mile on the weekend for me. She helped me get ready for church and she fussed over me and made me feel special.
Mr. T
Your care AM is wonderful with my husband, in the way she interacts with him and the meaningful activities she engages him in.
Mrs. N
I want to compliment CG – she went the extra mile on the weekend for me. She helped me get ready for church and she fussed over me and made me feel special.
Mr. T
Thank you all for the wonderful service you provide. I would certainly recommend you to anyone needing support.
Mrs. S
My most sincere gratitude for your generous heartedness towards me. Assistance during this vulnerable time when I felt very alone in my incapacitation has been invaluable to me.
Mrs. R
As you know our mother passed away last month. A special thanks to the two Michelles who helped her out. They were both a credit to your company. Thanking you.
Mr. B
Bromilow Home Support Services has provided my mother with a team of excellent, dedicated carers who understood the frailty of a fiercely independent old lady losing her grip on reality. Thank you.
Mrs. S
To management and staff at Bromilow: more especially the ones that came personally and gave their care and attention. Words will never express my heartfelt thanks for all this. Each of you will forever have a special place in my heart.
Mr. T
Many thanks for your service. We found the break to be very beneficial (although too short!). The attention of your staff, which went beyond the call of duty, is much appreciated and we will not hesitate to call on Bromilow again.
Mr. W
I appreciate all you do for me and the way you do it. It feels like friends visiting, not just workers.
Ms. I
I would like to take this opportunity to thank you and your staff for their total dedication in assisting my husband in every way – which in turn gave me piece of mind.
Mrs. M
I wish to convey our appreciation of your team of carers who care for us in our home in Caloundra. They gave us empathy, quality care and assistance constantly to both my husband and self. Paul – you are to be commended on your team; they are marvellous.
Mr. & Mrs. W
To M and all the girls who helped look after Mum, I would like to say a very big thank you for the last 8 years, but most especially the last few weeks. It was very much appreciated.
Ms. T
Just wanted to say a word of thanks to all the staff and management who have made it possible for me to return home to my cottage. It is very much appreciated by this ancient little old lady.
Mrs. K
Just a note to say thank you for providing me with such good personal carers on our recent holiday. Both staff were excellent in the care they gave, which made for a most relaxing time away for us.
Mr D

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