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Returns & Refunds

Refunds & Exchanges

Refunds & Exchanges

HOW TO RETURN AN ITEM FOR REFUND OR EXCHANGE

To claim a refund or exchange, your item must be in its original, unused condition – unopened in its original packaging – unless there is a manufacturer defect or fault.

You must return the item within 28 days of your purchase.

 

REFUNDS

In person

You can return an item that you have purchased to our head office in Buderim along with your proof of purchase, ideally your tax invoice.

Via mail

  1. Please email info@bromilow.com.au to request a refund; AND
  2. Post your returned item to:

Bromilow Home Support Services

Online Store Refunds

PO Box 329

BUDERIM QLD 4556

  1. Include in your package a signed letter stating the reason for your return and the original tax invoice.

 

The relevant Bromilow Home Support Services staff member will assess the item/s and determine whether a refund or exchange will be offered.

Refunds will be issued in the same form of tender as the original purchase.

 

Restocking Fee

All returned refund items are subject to a 10% restocking fee, this will be deducted from your refund. There is no refund for the original shipping and handling you paid on the order.

 

EXCHANGES

You may be able to exchange your returned unopened item in original packaging for an alternative item, subject to assessment by the relevant Bromilow staff member.

  • Should you make an exchange for an item of lesser value, you will be entitled to a refund of the difference.
  • Should you make an exchange for an item of a greater value, you will be required to pay the difference.
  • Should delivery be required for the new item, standard postage and delivery costs will apply and will be applied to your outstanding balance of exchange.

Postage

Bromilow reserves the right to charge you for any postage costs incurred for returns, should a refund or exchange be declined or if you’ve changed your mind. If you’ve requested an exchange of a product that you’ve purchased online, we’ll do our best to fulfil your request, however please note that this is subject to stock availability.

 

CANCELLATIONS

If you have placed an order that has NOT yet been dispatched to you (you will have received email confirmation that the item has been dispatched), please call 07 5445 5676 to cancel your order.

If you have placed an order that has already been dispatched to you (you will have received email confirmation that the item has been dispatched), please refer to and follow the process for refunds.

 

PRIVACY

During the returns and exchanges process, you will be asked for information that is relevant to your return or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return. When returning items with proof of purchase, you will be asked for your signature as authorisation of the return transaction. Please see our Privacy Policy for further information relating to your personal information.

For more information call us today on 07 5445 5676 or

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What our clients say

Thank you all for the wonderful service you provide. I would certainly recommend you to anyone needing support.
Mrs. S
Just a note to say thank you for providing me with such good personal carers on our recent holiday. Both staff were excellent in the care they gave, which made for a most relaxing time away for us.
Mr D
As you know our mother passed away last month. A special thanks to the two Michelles who helped her out. They were both a credit to your company. Thanking you.
Mr. B
My most sincere gratitude for your generous heartedness towards me. Assistance during this vulnerable time when I felt very alone in my incapacitation has been invaluable to me.
Mrs. R
We wish to thank you for the wonderful service we are getting at this time. We really appreciate it and find Jackie to be lovely and kind and a hard worker who is doing a great job.
Mr. & Mrs. W
We want to thank you, your staff and all the friendly, helpful and efficient ladies who look after us. We look forward each day to their arrival when they brighten up our day.
Mr. & Mrs. H
To all the wonderful Bromilow staff – we would like to thank you for all your input into Dad’s and our lives over the last few months. Thank you for your support and encouragement. Although those months were often difficult, your girls coming in was a highlight for Dad and brought him joy at often depressing moments for him. And we are so grateful for the breaks we were able to take and the listening ears that you offered.
Ms. D & Ms. B
We wish to thank you for the wonderful service we are getting at this time. We really appreciate it and find Jackie to be lovely and kind and a hard worker who is doing a great job.
Mr. & Mrs. W
We want to thank you, your staff and all the friendly, helpful and efficient ladies who look after us. We look forward each day to their arrival when they brighten up our day.
Mr. & Mrs. H
I want to thank you for sending L to assist us - she is absolutely amazing. She is a lovely woman who is very efficient. She just comes into our home and gets on with her work. She is so delightful and we are very happy with her.
Mr. & Mrs. R
I must commend Kerry to you. She was here today and did a wonderful job of looking after dad, making some delicious chicken curry, a tasty coffee cake, and some rissoles! She is very competent, especially when it comes to cooking! Mum’s very glad we have her.
Mrs. S
All your ‘girls’ are lovely. But I do want to commend H’s congeniality and helpfulness. She has exhibited initiative and resourcefulness within her natural caring manner, consistently and with grace.
Mrs. R
I want to compliment CG – she went the extra mile on the weekend for me. She helped me get ready for church and she fussed over me and made me feel special.
Mr. T
Your care AM is wonderful with my husband, in the way she interacts with him and the meaningful activities she engages him in.
Mrs. N
I want to compliment CG – she went the extra mile on the weekend for me. She helped me get ready for church and she fussed over me and made me feel special.
Mr. T
Thank you all for the wonderful service you provide. I would certainly recommend you to anyone needing support.
Mrs. S
My most sincere gratitude for your generous heartedness towards me. Assistance during this vulnerable time when I felt very alone in my incapacitation has been invaluable to me.
Mrs. R
As you know our mother passed away last month. A special thanks to the two Michelles who helped her out. They were both a credit to your company. Thanking you.
Mr. B
Bromilow Home Support Services has provided my mother with a team of excellent, dedicated carers who understood the frailty of a fiercely independent old lady losing her grip on reality. Thank you.
Mrs. S
To management and staff at Bromilow: more especially the ones that came personally and gave their care and attention. Words will never express my heartfelt thanks for all this. Each of you will forever have a special place in my heart.
Mr. T
Many thanks for your service. We found the break to be very beneficial (although too short!). The attention of your staff, which went beyond the call of duty, is much appreciated and we will not hesitate to call on Bromilow again.
Mr. W
I appreciate all you do for me and the way you do it. It feels like friends visiting, not just workers.
Ms. I
I would like to take this opportunity to thank you and your staff for their total dedication in assisting my husband in every way – which in turn gave me piece of mind.
Mrs. M
I wish to convey our appreciation of your team of carers who care for us in our home in Caloundra. They gave us empathy, quality care and assistance constantly to both my husband and self. Paul – you are to be commended on your team; they are marvellous.
Mr. & Mrs. W
To M and all the girls who helped look after Mum, I would like to say a very big thank you for the last 8 years, but most especially the last few weeks. It was very much appreciated.
Ms. T
Just wanted to say a word of thanks to all the staff and management who have made it possible for me to return home to my cottage. It is very much appreciated by this ancient little old lady.
Mrs. K
Just a note to say thank you for providing me with such good personal carers on our recent holiday. Both staff were excellent in the care they gave, which made for a most relaxing time away for us.
Mr D

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